Call Center Services
Offering exceptional customer and technical support can be what makes or breaks your company. If you’re an online retailer with a need for reconciling customer disputes, returns or general queries, you need to make sure your call centre is equipped with friendly, knowledgeable, proactive representatives. Finding the right employees – ones who pride themselves on their problem solving skills, have a good grasp of the language you work in and like helping people – can put you in a bit of a bind.
Call centre services aren’t only restricted to customer-facing support. There are other ways you can help out your internal staff with a team of outsourced professionals, such as technical support, a company directory or general help desk services. Not only is it important to keep your clients happy, it’s also essential to maintain a great office atmosphere, and offering these seemingly small but ultimately meaningful services to your employees can make all the difference. At Berry Oak, we help you set up these infrastructures so that you can start affording your clients and your employees a better way of reaching your business.
Build a well-rounded team
You have better things to worry about in your business other than finding a small, medium or large group of people to satisfy the number of customer service or technical support calls you have coming your way. While remaining focused on your core necessities, you can relax knowing that Berry Oak is hard at work finding, training and utilising experienced professionals to get a handle on your work quickly and efficiently. Our training is immersive and based off of your mission and vision, your goals and objectives. We work closely with your team to come up with a mandate and a script for your new team to follow so that your clients and employees are getting a consistent level of service when they contact your call centre. With Berry Oak, the proof is in the small details that other companies miss – let us transform the way you run your support staff.
- Supportive Help
- We’re here to help make your everyday a little bit less stressful. Having the support that Berry Oak brings will brighten up your day.
- Dynamic Teams
- We focus mainly on customer and technical support, but if your team needs something specific, we can be completely flexible.
- Experienced Advice
- Our teams are made up of professionals who already have extensive experience with phone, video and text chat support.