Call Centre Services

Call Centre Services

Offering exceptional customer and technical support can be what makes or breaks your company. If you’re an online retailer with a need for reconciling customer disputes, returns or general queries, you need to make sure your call centre is equipped with friendly, knowledgeable, proactive representatives. Finding the right employees — ones who pride themselves on their problem-solving skills, have a good grasp of the language you work in and like helping people — can put you in a bit of a bind.

Call centre services aren’t only restricted to customer-facing support. There are other ways you can help out your internal staff with a team of outsourced professionals, such as technical support, a company directory or general help desk services. Not only is it important to keep your clients happy, it’s also essential to maintain a great office atmosphere, and offering these seemingly small but ultimately meaningful services to your employees can make all the difference. At Berry Oak, we help you set up these infrastructures so that you can start affording your clients and your employees a better way of reaching your business.

Build a well-rounded team

You have better things to worry about in your business other than finding a small, medium or large group of people to satisfy the number of customer service or technical support calls you have coming your way. While remaining focused on your core necessities, you can relax knowing that Berry Oak is hard at work finding, training and utilising experienced professionals to get a handle on your work quickly and efficiently. Our training is immersive and based off of your mission and vision, your goals and objectives. We work closely with your team to come up with a mandate and a script for your new team to follow so that your clients and employees are getting a consistent level of service when they contact your call centre. With Berry Oak, the proof is in the small details that other companies miss — let us transform the way you run your support operations.

Supportive Help
We’re here to help make your everyday operations a little bit less stressful. Having the support that Berry Oak brings will brighten up your day.
Dynamic Teams
We focus mainly on customer and technical support, but if your team needs something specific, we can be completely flexible.
Experienced Advice
Our teams are made up of professionals who already have extensive experience with phone, video and text chat support.

Software Solutions

Offering well-rounded solutions is what we do best at Berry Oak, which is why we like to offer alternatives to companies who already employ a complete call centre staff but are looking to augment their account management software and move in a more innovative and efficient direction. Our software solutions focus on a more streamlined and efficient way of compiling data from whoever is calling. Ample space is provided within accounts to write up detailed reports including what was discussed, the proposed solutions and the resolution of the issue. Tickets can very easily be transferred from “incoming” to “in progress” to “completed” with just the click of a button. Caller accounts are easy to look up and include all previous call logs so your team simply needs to take a quick look in order to follow up with the caller and help them get back on track.

Customer Support

The customer support offered by the team at Berry Oak is unparalleled. You never have to worry about whether your clients are getting the right support — we learn the ins and outs of your business, how you want complaints to be dealt with, scripts for cold-calling potential customers and so much more. We want your clients to feel truly connected with your company so they keep coming back for more.

Technical Support

In terms of technical support, it can be hard to ensure that your call centre employees have the appropriate amount of knowledge to make informed decisions and solve your callers’ problems. That is never an issue when you work with Berry Oak. We test our candidates extensively to make sure they know how to handle every aspect of your business from a technical angle while remaining friendly.

All-Encompassing Software

Having the right interface for your call centre is as important as amassing the right employees. We wanted to offer our clients something that is customisable but still retains the necessities of call centre software — robust in nature, multi-user capabilities, accessible on multiple platforms, easy to use and simple account management dashboards for an intuitive and simple use.

Connect with your audience

Your job as a company is to maintain and nurture a connection with the people who support your business internally as well as externally, so why wouldn’t you want to offer them the best customer and technical support possible? With Berry Oak, you’ll have the tools at your disposal to do a better job of offering help and relief to each and every one of your customers and employees.

Efficiency

Workflows at their absolute best — lower call times, more organised caller accounts and the most professional responders. Choose Berry Oak.

Comprehensiveness

Enjoy the best of all worlds. No more searching for the best people for the job, the best software or the best tech. We’ve got it all covered.

Analytics

Extract insights that will help you make more informed decisions about the future of your company. Let your customers and employees have a say.